Navistar, Inc. | Senior Technical Support Analyst | Lisle, IL | United States | | 11/16/2022

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Job Location: Lisle, IL

Position Overview:

We are seeking a Senior Technical Support Analyst to provides technical support to dealer technicians and body builders to assist with up-time trucks being diagnosed and repaired accurately and efficiently . This position is full-time working remotely with 10% travel required to dealer locations.
The team works a shift rotation and hours below can change:
Monday – Friday 7AM – 4PM CST (For about 5 weeks than the below shifts start)
Monday – Friday 6AM – 3PM CST
Tuesday – Saturday 7AM – 3PM CST
Monday – Friday 12PM to 9PM CST


  • Collaborate with service engineering and applications engineering team to provide technical feedback and suggestions
  • Escalate trending failure modes
  • Support new launches
  • Travel onsite to dealer locations to support vehicle down situations

Minimum Requirements:

  • Bachelor’s degree
  • At least 2 years of field service engineering, automotive service or truck service experience
  • Master’s degree
  • At least 4 years of field service engineering, automotive service or truck service experience

Additional Requirements: Jyotish Jyotish - Career & Life Prediction
  • Qualified candidates, excluding current Navistar employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States. Navistar does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)

Desired Skills:

  • 6 years of diagnostics experience related to Class 4-8 Truck Diesel Engines, after treatment and electrical systems
  • Computer proficiency and entry level experience with Outlook, Power Point and Excel
  • Typing speed 40 wpm
  • Ability to work independently in a remote environment
  • Strong verbal & written communication
  • Ability to follow processes
  • Critical Thinking
  • Customer focused
  • Experience using diagnostic software preferred :

    • Cummins Insight
    • Allison Doc
    • Eaton Service Ranger
    • Wabco

Benefits and Compensation:

Full-time benefits , non-exempt, salaried position paid bi-weekly . Salary range $60-$90k depending on experience.

Company Overview:

Navistar is a purpose-driven company, reimagining how to deliver what matters to create more cohesive relationships, build higher-performing teams and find solutions where others don’t.
Navistar is the Lisle, Illinois-based parent company of International® brand commercial trucks and engines, IC Bus® brand school and commercial buses, all-makes OnCommand® Connection advanced connectivity services, aftermarket parts brands Fleetrite®, ReNEWed® and Diamond Advantage® and Brazilian manufacturer of engines and gensets MWM Motores Diesel e Geradores.
With a history of innovation dating back to 1831, Navistar has more than 12,000 employees worldwide and is part of TRATON SE, a global champion of the truck and transport services industry.

Accelerating the Impact of Sustainable Mobility:

Visit us at to discover more about our organization
Navistar is an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.


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