Machinser Technologies | Junior Business Analyst | Calicut | Bharat | BigDataKB.com | 6/30/2024

Job Location: Calicut

Responsibilities:

• Respond to customer queries and complaints in a professional and timely manner.
• Provide technical support to customers.
• Maintain detailed and accurate records of support activities.
• Collaborate with other teams within the company to ensure customer satisfaction.
• Identify and escalate any potential issues to the appropriate teams.
• Continuously work to improve the customer experience and provide feedback to relevant teams.
• Collaborate with internal teams to address and implement customer requirements.
• Create, manage, and resolve support tickets in the company’s ticketing system.
• Work closely with technical teams to resolve complex problems.
• Assist in developing training materials and user guides for customers.

Requirements:

• Bachelor’s degree
• Excellent communication and interpersonal skills
• Fluent in English and Malayalam
• Strong problem-solving skills
• Ability to work well in a team environment
• Strong attention to detail and organizational skills.

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,000.00 – ₹18,000.00 per month

Education:

• Bachelor’s (Required)