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Job Location: Lake Forest, IL
ROLE SUMMARY
Manage direct customer account data for Pfizer Pharmaceutical in US and Puerto Rico to ensure compliance with federal and state requirements. Business Analysts review all incoming customer account creation and change requests, validate licensing and determine what (if any) additional requirements are needed to comply with regulatory requirements and Pfizer policies. In addition, Business Analysts assign trade classification to customer accounts, which drives customer invoice terms, discounts, taxes, eligibility for contract pricing, and may control access to specified products.
Business Analysts are also responsible for the creation and maintenance of pricing records in SAP in accordance with established controls and processes for US, and Puerto Rico pharmaceutical products.
This position is critical to the successful operation of the business as Master data is used to drive business operations from Customer Service through Finance.
ROLE RESPONSIBILITIES
- Create and maintain customers within their appropriate sales organization and company area to ensure accurate revenue data in downstream financials. Requires extensive knowledge of SAP partner functions.
- Perform due diligence research including a comprehensive search of internal and external databases to determine and verify account’s primary business activity to assign the appropriate trade class. Errors could result in non-compliance in areas of the government reporting, FDA and loss of revenue.
- Establish and maintain various pricing records for sales order management including but not limited to list prices, contract prices, promotions/deals, returns accruals, and other ad-hoc pricing requests as required by the business.
- Respond to information requests from Customer Service Reps, Contracts, Credit Collections and Trade.
- Maintain customer product portfolios to ensure compliance with PDMA/FDA guidelines and ensure Pfizer’s distributor website reflects data consistent with any restrictions.
- Research and validate customer requests for online access and participate in the resolution of online user account mapping issues.
- The role requires an ability to understand key business fields within Sap as well as attention to detail.
- Manage the monthly Medpro file extract to scrub both DEA and State license data.
- Assist government pricing with the Prasco reconciliation process by researching and investigating account trade classifications.
QUALIFICATIONS
- Bachelor’s degree required and 1-2 years of experience working in customer service and supply chain management.
- Knowledge of SAP, Microsoft office and internet navigation.
- Industry knowledge regarding customer classification and functionality preferred.
- Knowledge of basic pricing/contracting strategies, awareness of regulatory issues concerning shipping and storing pharmaceutical product.
PHYSICAL/MENTAL REQUIREMENTS
- Sitting and working on computer for long periods
- Communicate w/customers via phone and computer
- Minimal lifting 25lbs or less
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
- 9:00 AM to 5:30 EST
- Flexibility to cover non-standard hours
OTHER JOB DETAILS:
- Last Date to Apply: November 24, 2022
Relocation assistance may be available based on business needs and/or eligibility.
Pfizer requires all U.S. new hires to be fully vaccinated for COVID-19 prior to the first date of employment. As required by applicable law, Pfizer will consider requests for Reasonable Accommodations.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
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