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Warner Bros. Discovery | Application Support Analyst | Gurugram | Bharat | BigDataKB.com | 2023-01-17


Job Location: Gurugram

Job Detail:

  • Provide 2nd level support for systems production issues across multiple applications, including problem identification, definition and implementation of short-term work around and coordination of long-term software solution with business analyst and development team.
  • Develop and maintain effective working relationships with business customers to maintain business expertise and alignment.
  • Clear understanding of software development lifecycle methodologies and documentation standards
  • Provide functional and business expertise for IT projects and business systems support
  • Monitor (ServiceNow) trouble management system to ensure all reported production issues are addressed according to published service level agreement
  • Prioritization of production issues and coordination of standard business initiatives.
  • Provide system expertise to IT training team in support of new employee training and ongoing system training needs
  • Maintain ongoing communication with Service Desk, end-users, business analysts, QA team, development team on IT systems and issues.
  • Work with Development & IT Infrastructure team to debug performance problems
  • Participate in technical design reviews to ensure user requirements are met by QA testing
  • Provide operational support for vendor and in-house business applications.
  • Coordinate Review and respond to system audit alerts in a timely manner.
  • Maintain up-to-date documentation and procedures that define the operability of the application and system administration.
  • Monitor severs for performance and service interruption.
  • Maintain configuration of multiple environments and support the implementation of application patches and releases.
  • Perform configuration management for implementation of new system functionality into production.
  • Provide and coordinate support for the QA environment and the QA team
  • Participate in cross-functional teams to address business or systems issues.
  • Support Infrastructure and Application enhancements.
  • Support New Network Launches and Rebrands configuration.
  • Provide yearly upfront support including after hours and weekend support as needed.
  • Develop and execute IT test plans and coordinate IT testing and UAT activities as needed.
  • Participate in the design process to ensure that business requirements are being satisfied
  • Ensure compliance with Discovery s Software Development Lifecycle documentation and mandated compliance requirements with the application change management process.
  • Ensure that scheduled jobs (e.g., SSIS packages, cron jobs) complete successfully and escalate to the lead when needed in the case of complex discrepancies
  • Ability to write, modify, and execute basic SQL queries for Oracle and SQL Server databases.
  • Assimilate system knowledge and application functional logic through the review of system specs, and requirements documentation.
  • Communicate issue status to internal and external stakeholders, including senior leadership
  • Perform prescribed tasks to maintain compliance with all ITIL, SDLC, SOX, and Internal Audit requirements for all application changes
  • Perform other relevant duties as assigned


  • Bachelors degree in Information Systems, Computer Science, or related field from an accredited university.
  • ITIL certified preferred
  • 5 – 7 years of Application Support experience.
  • Broadcast/Media Industry experience preferred.
  • Good working knowledge of BTS or any other Ad Sales application preferred.
  • Fluent English. Good communication (written and verbal) and good customer service skills.
  • Ability to work across multi-cultural virtual teams.
  • Ability to multitask and ensure that overall priorities are being met.
  • Quick Learner. Ability to read, interpret, and utilize technical software documentation for trouble ticket solution execution.
  • Strong organizational and problem-solving skills
  • Strong analytical skills. Detail oriented and able to complete duties with a high level of accuracy.
  • Knowledge of with MS Office & Google Suit products
  • Understanding of Infrastructure technologies, SQL database, system design and architecture.
  • Legal right to work in India.

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