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Job Location: Mumbai
Division Overview
Customer Success is an integral part of Adenza’s growth and success. This division’s mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.
Team and Role Overview
We are seeking a Business Analyst with Collateral Management & Clearing expertise to work in a customer-facing role, supporting the clients on Capital Market Solutions Application. You would provide advice on the configuration and use of the application and participate in the product enhancement request process. You’ll work with customers, partners, and internal teams. This position affords a unique opportunity to enhance existing knowledge including a front-to-back, cross-asset view of the capital markets.
Responsibilities
Work collaboratively with case creators (customers, partners, and professional services) to resolve product issues they reported.
Work collaboratively with suppliers including product management, engineering, quality assurance, professional services, and other members of the product support organization to provide resolutions to reported problems.
Confirm submitted product support cases contain the information required to work starts.
Understand, analyze, and replicate product issues.
Provide known resolutions and/ or advice to customers, professional services, and partners.
Request product fixes from engineering.
Create, test, and deliver hotfixes.
Maintain subject matter expertise in one or more asset class(es) and associated market trends by monitoring current industry research publications.
Participate in the creation of new tools or new processes to improve customer satisfaction or improve product support effectiveness/efficiency.
Ensure assigned product support cases are moving as quickly as possible through the product support process flow and escalate issues to product support management when necessary.
Work on special projects as assigned.
Skills and Requirements
Bachelors or Master’s degree in Business / Finance field or equivalent
At least 3 – 5 years relevant, working experience within the banking/financial industry
Good understanding of financial products in general and more specifically that of fixed income securities, Repo/Security Lending products, and derivative markets (OTC and Exchange Traded). Expertise in other financial products like interest rate derivatives, foreign exchange, and other derivatives is an added advantage.
Advanced knowledge of Collateral Management and margining.
Basic understanding of Central Counterparty (CCP) Clearing functionality and operations is necessary.
Good understanding of one or more aspects of Trading and Trade processing: trade capture, pricing and valuation, settlement and netting, cash flows, position management, and corporate actions.
Business Analysis Skills with very strong Mathematical and Analytical Background
Professional working proficiency in English is a must.
Knowing Java is not mandatory but will be an added advantage
Ability to work with minimal supervision, be a fast learner, self-motivated, team player, and collaborator with strong problem-solving skills
Experience of working in a Software company and/or knowledge of Object-Oriented Programming is a plus
More about us
Our office:
Adenza Mumbai is located on the 2nd floor of the Ackruti Center Point building. We’re very close to Chhatrapati Shivaji Maharaj International Airport, and Five Star hotels. We have excellent transport links nearby, including Andheri Metro and railway station. Many restaurants are just opposite our building. We have two large offices with a modern cafeteria with a coffee vending machine, coffee/tea/snacks are always available games as well. Two boxes of fresh fruit are delivered once a week.
Why Apply:
Adenza’s mission to pioneer innovative technology offering efficient, accessible, and transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.
Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.
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About Adenza
Adenza provides customers with end-to-end trading, treasury, risk management, and regulatory compliance platforms which can be delivered on-premise or on-cloud. We enable the world’s largest financial institutions to consolidate and streamline their operations with front-to-back solutions integrated with data management and reporting. We give them a single source of truth across the business.
With headquarters in London and New York, Adenza has more than 60,000 users across global, central, and regional banks, broker-dealers, insurers, asset managers, pension funds, hedge funds, stock exchanges and clearing houses, securities services providers, and corporates.
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Department
Customer Support
Employment Type
Permanent – Full Time
Location
Mumbai, India
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