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Job Location: Orange, CA
Job Description
Why CalOptima?
CalOptima is the single largest health plan in Orange County, serving 880,000 members, or one in four residents. Our motto – Better. Together. – is at the heart of our mission to serve members with excellence, dignity and respect. We are a public agency made up of compassionate leaders and professionals working together to strengthen our community’s health. If you’re looking for an opportunity to work for an organization dedicated to improving local health care and serving the needs of the most vulnerable, we encourage you to join CalOptima.
Job Summary
The Technical Analyst Sr. collaborates with the Information Technology Services (ITS) Data Warehouse (DW) team and Business teams to define system scope, objectives and business requirements to meet user needs. The incumbent is responsible for assisting business customers in making informed decisions regarding the development, configuration and functionality of various system processes, reporting, and applications. The Technical Analyst Sr. also provides technical consulting to end users on systems projects as well as contributing to the support and maintenance of assigned system processes, reporting, and applications, and serves as a technical point-of-contact.
Position Responsibilities:
- Participates in a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
- Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
- Works with in-house development staff and business department to devise or modify procedures to solve complex problems.
- Develops, generates, and maintains standard, custom, and ad-hoc documentation, including reports and/or queries from the applicable source system.
- Monitors, audits and administers database integrity and security. Researches and recommends solutions to system issues.
- Produces ITS solutions for assigned projects and works closely with requesting business department, ITS staff and other users to research and resolve system and/or user problems.
- Participates in the design and implementation of new system processes, reporting, and other system enhancements. Investigates, analyzes and makes recommendations for process flow, data storage, test plans, user documentation and training.
- Acts as a liaison between relevant internal departments and application development staff.
- Provide production support to resolve problems with production processing.
- Identifies issues and problems, develops solutions and prepare recommendations.
- Reviews Structured Query Language (SQL) Objects (tables, stored procedures, views, jobs, etc.) using SQL Server Management Studio (SSMS).
- Provides technical support for a variety of system processes, reports and applications.
- Works with business departments to assist with their requirements, document as is’ and to be’ process flows, defines options and methods to accomplish preferred results, Quality Assurance (QA) data to their satisfaction and provides technical support for applicable business staff.
- Performs data quality checks on various reports and dashboards.
- Completes other projects and duties as assigned.
Possesses the Ability To:
- Work well independently and on a team.
- Establish and maintain effective working relationships with CalOptima Health’s leadership and staff.
- Understands business requirements and proposes practical solutions.
- Maintain a high degree of confidentiality and sensitivity related to member and employee data.
- Communicate clearly and concisely, both orally and in writing.
- Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint, Visio, MS Project) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.
Experience & Education:
- Bachelor’s degree in Business Administration, Information Technology or related field required.
- 5 years of ITS Technical Application support experience required.
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above is also qualifying.
Preferred Qualifications:
- 1 year experience in Information Service experience working in a Health Care related setting, preferably a health plan, strongly preferred.
Knowledge of:
- SQL Server.
- Business Intelligence tools (Tableau preferred).
- Business practices to assist in working with business departments.
- Computer hardware and software troubleshooting techniques.
- Methods and techniques for organizing and implementing programs or projects.
Department(s): ITS- Enterprise Data and Systems Integrations
Reports to: Manager, Information Technology Services
FLSA status: Non-Exempt
Salary Grade: L – $37.02 – $57.64 ($77,000 – $119,900)
CalOptima is an equal employment opportunity employer and makes all employment decisions on the basis of merit. CalOptima wants to have qualified employees in every job position. CalOptima prohibits unlawful discrimination against any employee, or applicant for employment, based on race, religion/religious creed, color, national origin, ancestry, mental or physical disability, medical condition, genetic information, marital status, sex, sex stereotype, gender, gender identity, gender expression, transitioning status, age, sexual orientation, immigration status, military status as a disabled veteran, or veteran of the Vietnam era, or any other consideration made unlawful by federal, state, or local laws. CalOptima also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics or is associated with a person who has, or is perceived as having, any of those characteristics.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources Disability Management at 657-900-1134.
Job Location: Orange, California
Position Type:
To apply, visit https://jobs.silkroad.com/CalOptima/Careers/jobs/3967
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