Harsco Environmental | Hiring | Technical Support Specialist | BigDataKB.com | 08-04-22

Harsco Environmental

Harsco Environmental is the premier provider of material processing and environmental services to the global steel and metals industries. Our onsite mill services and resource recovery services offer sustainable solutions that maximize environmental benefit and return valuable raw material into production. We also have developed a range of by-products for specialized applications across industry, construction and agriculture, which utilize Harsco’s expertise in mineral materials.

Are you an IT professional that is customer focused and wants to be able to impact an organization by providing core PC infrastructure support and services? Can you install, maintain, and support hardware, software, and peripherals (including but not limited to Server, PC, Laptop, Mobile Devices, Network Equipment and Telephony Helpdesk Support)? Do you want to be a part of a dynamic team that prioritizes safety, respect, employee care, inclusion, integrity, and our customers? Then this might be the role for you!

Primary Responsibilities of the role include:

• Provide Onsite & Remote End-user technical support including installation for all hardware / software and peripherals
• Helpdesk Ticket Triage, Queue Management, Incident Resolution, Project tasks as assigned
• Ensure the required security and patch levels are met and maintained pertaining to SCCM / anti-Virus & Web Filtering on Servers & PC’s
• Support local PBX and hosted phone systems to ensure voice communication availability
• Travel as needed to remote site locations (including overnight) to provide support within the US and Canada
• Provide support for mobile devices including iOS and Android based phones and tablets
• Assist with Engineering IT application support as required (ScrapMaster, Uniwin, FuelMaster etc.)
• Set up and maintain site network file structures, access rights, network security, network users, network printing and desktop user environments
• Provide basic network support to the business to include an understanding of Layer 2 and Layer 3 plus wireless networking. Escalate issues to shared Network resources if necessary
• Troubleshoot and resolve problems encountered in the use of all site systems and desktop applications
• Ensure all technical support related activities comply with the global Harsco compliance standards and procedures
• Maintain site hardware/software inventories and assist with the audit of site hardware and software
• Provide End User training to enhance the user experience by raising awareness and improving productivity
• Assist with system backups and disaster recovery plans
• Participate in weekly rotation for after-hours emergency support
• Escalate issues and concerns to the Technical Support Manager, as appropriate

Basic Qualifications

Education/Experience

• High School Diploma (or equivalent)
• Minimum 2 years’ experience in customer facing support of desktop hardware/peripherals and desktop software systems

Technical Skills

• Knowledge of the following products/technologies, preferably in an enterprise environment
• Office365 (including but not limited to office apps, Teams, ODfB, Power BI)
• Windows 10
• Active Directory
• Good technical trouble shooting skills

Non-Technical Skills

• Oral and written communication skills to effectively communicate with end-users in clear, understandable and concise non-technical terms
• Ability to write technical documentation
• Flexible/adaptable
• Customer Service Focused

Preferred Qualifications

Education/Experience

• Associates/Technical Degree [or Equivalent relevant course of study] or at least 3 years’ experience in a related role

B. Technical Skill

• MCITP
• MCDST
• A+ or equivalent Understanding of PC hardware
• ITIL V3 Foundation
• Project Management training or relevant experience
• ServiceNow
• Azure

C. Non-technical skills

• Ability to effectively plan and organize workload
• Able to work under pressure
• Able to work in a fast-paced and dynamic environment with little direct supervision

Additional Information

Harsco is an Equal Opportunity Employer. All information will be kept confidential according to EEO guidelines.

Disclaimer:
This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.”

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