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Job Location: Pune
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.
Job Title
Sr. Analyst, Business Process Improvement – Contingent Workforce Management
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.
We believe that what we do, and how we do it, defines who we are. That decency drives our culture. And that purpose means making an impact. So, to those who believe beyond transactions, beyond limits, that a better life is for everyone, everywhere, let’s create priceless possibilities together.
The Role
- Reporting to the Vice President, Contingent Workforce Management (CWM), you help execute the global contingent workforce management strategy.
- Manage and support in-country contingent workforce program effectiveness in partnership with our external managed service provider (MSP), ensuring we secure top contingent talent in a compliant and efficient manner to meet business needs.
- Act as the primary point of contact and consultant to the business and the external MSP team on a wide variety of contingent workforce related topics, such as issues resolution, governance compliance, process improvement opportunities, reporting, external regulatory changes, and supplier enablement.
- Work closely with Global Sourcing (Procurement), Global Business Service Center (GBSC), Legal and Compliance teams to ensure our Contingent Workforce Policy and related procedures align to all global, regional, and local requirements.
- Drive process, system, and supplier optimization efforts regionally and globally as a key member of project teams and as part of the Contingent Workforce Management function
- Facilitate training for stakeholders/program users to drive program and process adoption/compliance; provide insights to localize global training and education strategies, with additional focus for our Asia Pacific (APAC) and Middle East Africa (MEA) regions, especially for India
- Support mergers and acquisition activities related to contingent workforce management globally.
All About You
- Experience with contingent workforce programs and/or functions in a fast-paced environment preferably with a global technology company.
- Strong understanding of labor regulations related to the engagement and management of contingent workers.
- Strong analytical skills and ability to manage stakeholders at all levels.
- Proven experience working in a corporate matrixed environment, either on a global or regional level.
- Data analytical and results oriented approach with strong solution-based mind-set.
- Experience using technology systems that support hiring (HRIS, ATS, WMP, etc.).
- Experience with vendor management systems (VMS).
- Able to build strong relationships, collaborating across geographical boundaries, networking, negotiating, and influencing skills.
- Outstanding at organizing and coordinating, strong project management and communication skills.
- Able to multitask, deal with complexity, manage multiple deliverables.
COVID-19 Considerations
We value the safety of each member of our community because we know we’re all in this together. In many locations, which may change over time, we’ve implemented a virtual hiring process and continue to interview candidates by video or phone. In addition, in some locations, only individuals who have been fully vaccinated will be permitted inside Mastercard offices until further notice.
In the US, Mastercard is a government contractor, which may legally require most Mastercard employees to be vaccinated unless a verified approved medical or religious exemption is granted. Further, we are currently making every effort towards having employees return to work in the office 2 days per week, if that makes sense for their team. Everyone must be vaccinated to enter Mastercard offices at this time. Therefore, we expect all candidates to be vaccinated or to be approved for a medical or religious accommodation prior to commencing work at Mastercard.
About Mastercard
In the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
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