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Job Location: Remote
Solutions Engineer
Who you are:
We are seeking a Solutions Engineer to join our team to contribute to our CXone Customer Engagement Analytics (CEA) presales function. The ideal candidate is excited about working in a data-driven environment with strategic, high-growth accounts who has a passion for AI and Analytics.
We are looking for someone who can deploy a consultative approach to uncover customer needs, prepare materials that will be used by the presales and sales teams to highlight the value of the CXone Customer Engagement Analytics (CEA) proposed solution, escalate problems encountered in the field to the appropriate SE senior resource, and sense when to ditch the script and engage with people rather than slides. We’re looking for an excellent collaborator, with an ability to communicate complex concepts to a variety of audiences in a confident and compelling way and make the complex easy and simple to follow.
What you’ll do:
Solution Engineers are responsible for actively driving and managing the business and technical evaluation stage of the sales process, working in conjunction with other members of the sales team as a key advisor. As a Solutions Engineer within the CEA, you will be part of a fast-paced environment, supporting a rapidly growing product division within CXone’s Customer Engagement Analytics and responsible for laying the groundwork for the sales team to be successful. You will partner with portfolio presales and sales to provide support throughout the entire sales process as an AI/ Analytics subject matter expert. We are looking for detail-oriented individuals from diverse backgrounds with demonstrated strong critical judgment, as well as, deep quantitative problem-solving skills. We value creativity, curiosity, hard work and excellence.
- Lead presales phase through your business and technical expertise to deliver high quality solutions, identify risks, and clear roadblocks for the sales organization
- Professionally and independently conduct discovery conversations and needs analysis for business and technical topics.
- Pursue the technical sales process with a coordinated focus on solutions development through the discovery and requirements gathering, personalization demo, validation, and documented design across assigned product groups.
- Manage and interpret customer requirements and utilize questioning skills to understand, anticipate and match NICE customer business and technical capabilities to products.
- Create and deliver compelling, customer centric presentations and demonstrations by connecting technical features to customer business capabilities and drivers.
- Identify all challenges of the customer to assure complete customer satisfaction through all stages of the sales process. Respond to customer inquiries regarding technical specification efficiently and effectively.
- Seamless collaboration with the sales account managers and functional consultants fostering an integrated team approach to customer engagement.
- Provide product feedback and work closely with product management to distill marketplace requirements into product enhancements.
- Act as an integral team member working to achieve divisional and team sales goals. Must be able to establish and maintain strong relationships throughout the sales cycle.
- Maintain a current knowledge of modern technologies across AI, Analytics, telephony and cloud platforms
- Assist the team in the development and maintenance of company-wide standardization and scalability processes
- Build internal relationships, within sales and other areas to evangelize the CXone Customer Engagement Analytics solutions enabling the sales team to feel confident in discussing the solution with their accounts
What you bring to the table:
- BA/BS degree in a technical field such as engineering, computer science, mathematicsmathematics, or information technology. Master’s degree is also beneficial
- At least 3-5 years of experience in hands-on practical technical experience in (solutions engineering, sales architecture, data, implementation) that was engaged in planning, executing, and managing of complex software sales.
- Inherent self-sufficiency, excellent analytical, communication, and interpersonal skills
- Ability to clear roadblocks and meet time sensitive deadlines
- Excellent project management skills with the ability to effectively manage multiple complex opportunities simultaneously
- Bias for action, a motivator with an optimistic yet realistic “can do” attitude
- Experience with cross-functional project and deal teams within Enterprise software/ business solutions
- Telephony solutions, VOIP or IP Networking background
What differentiates you as the best:
- Experience working with AI and Analytic solutions, customer contact centers or other customer service functions
- Ability to communicate business and technical concepts to non-technical business users as well as client technical stakeholders
- Experience with ACDs, telephony architecture, analytics, or other call center technology
- Experience in a role with direct client interaction
- High proficiency with Excel advanced features/capabilities (Functions, VLOOKUP, Advanced Charting, Conditional Formatting, PIVOT Tables & PIVOT Reporting)
What you can expect:
NICE values diversity amongst its employees. Employees from all levels of experience and backgrounds are mingled together and are encouraged to learn about projects others are working on.
Where you’ll be:
NICE seeks candidates authorized to work without sponsorship in the United States. The Solution Engineer will be remote; candidates should anticipate roughly 25% travel.
Be You
We are all different and that is powerful. Variability fuels our business and unites our work. It teaches us that strength lies in differences. To see what matters is our culture, and our culture starts with you.
Your different perspectives inspire us to be better. Your diversity fosters creativity and accelerates our innovation. Your unique skills and abilities make us stand out. Your background and experiences help us reach our full potential.
We are committed to a workplace that is increasingly diverse and inclusive, so be your best you.
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